Refund policy
CANADA & UNITED STATES
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the shoes must:
Be unworn and in their original condition
Only have been tried on indoors on a clean, soft surface
Have no visible signs of wear, scuffing, creasing, dirt, or damage
Include the original shoe box and packaging
Include proof of purchase
Please do not wear the shoes outdoors if you are considering returning them.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
Do not send your order back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.
Return Shipping
For eligible returns within Canada and the United States, Vescano will cover the cost of return shipping for one return or exchange per order.
Once the one complimentary return or exchange has been used, any additional return or exchange requested for sizing, fit, or personal preference will be the customer's responsibility, including the cost of shipping the shoes back to Vescano.
Exchanges
We are happy to assist you in finding the correct size.
One size exchange per order is covered by Vescano, subject to product and size availability.
Additional exchanges are not covered by Vescano and will require the customer to arrange and pay for return shipping.
Vescano does not offer exchanges based solely on style preference, appearance, or a change of personal preference. If you decide that you would prefer a different style after receiving your order, the item may be returned in accordance with our return policy, and any applicable return shipping costs will be the customer's responsibility after the complimentary return has been used.
Before requesting an exchange, we encourage customers to review our size guide or contact us for assistance selecting the appropriate size.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive shoes that are defective, damaged during delivery, or different from what you ordered, please contact us within 48 hours of delivery and provide your order number and clear photos of the issue.
If the issue is confirmed to be our responsibility, Vescano will arrange an appropriate remedy, which may include a replacement, exchange, or refund.
For defective, damaged, or incorrect items, Vescano will cover the applicable return shipping costs.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
If approved, your refund will be issued to your original payment method.
Refunds are normally processed within 5–10 business days after the returned item has been received and approved. Your bank or credit card provider may require additional time to post the refund.
Unless required by applicable law, original shipping charges are not refundable for change-of-mind or sizing returns.